Pele Tanuvasa ★ 5.0
Having developed a couple of 'Shark Teeth' with her adult front teeth coming down without her baby teeth falling out, my daughter needed to see the public health dentist here in Hamilton to see if they could be removed as one had started to deteriorate. Being the strong willed girl she is, she was determined not to let the dentists near her teeth and we left with the teeth still in place, and her anxiety of dentists increased ten fold. Despite the practice being in Auckland, we booked an appointment with the team at Alpers on the back of a referral from a friend. From the first interaction, the experience was positive. We were booked in to see the dentist seven days later, and didn't have to wait for months to see them. Upon arriving at their practice, my daughter was made to feel comfortable. Our dentist, Nada, established an immediate rapport. She gradually took her through the process, keeping her calm all the way through and making my daughter feel in total control throughout. All of this meant that what I thought would be an hour and a half of tears, anguish, pain and further anxiety of dentists, ended up being a mere half hour. Furthermore, my daughter actually giggled as Nada carefully removed her front teeth. The Alpers team are professional and clearly care for their customers. Suffice to say, we will be back again in the future, even if it means we have to endure Auckland traffic. Thank you Nada - you have no idea how much this positive experience has shaped the dentist experience for my daughter for what will probably be the rest of her life.