S S ★ 5.0
I have never been to a dentist in my whole life. Visited the Blockhouse Bay Dental Centre because of a broken tooth. I was so nervous as I didn't know what to expect. The moment I stepped into the clinic, I was welcomed by Paula and Debbie at the Reception. I instantly felt relaxed. Both of them are warm and welcoming. Dr Jacy Lin was the first dentist I have ever had in my life and I want her to be my dentist for the rest of my life. She is warm, welcoming, calming, professional and very very helpful. I was worried about the cost so she provided me with different solutions, as well as explained to me the differences between them. Throughout my treatment, she was there to comfort me and patiently explained to me how everything works. I felt I was being cared for and well looked after. Dr Lin and Amber are a dream team. Seeing those two ladies working their magic was the best part of my visit (I almost forgot that I had a broken tooth haha). I know I am not suppose to write an essay here but I am just so happy with my visit and I can not be more grateful (I can eat steak again with no pain no troubles!) . I know the team at BBDC may think they were just doing their job, but for someone who has never visited a dentist before, what you guys did are just magical and it should be acknowledge and thanked. So again, thank you so much for everyone who helped me, welcomed me and treated me that day. You guys are the BEST!!!!!!
P J McKay ★ 5.0
Needles aren’t my thing. Some might even say I’m a wimp. A weird wimp too, because once the dreaded injection has happened I resume normal transmission. I wonder how many other weird wimps are out there? Never fear, with Peter and Rose you are in safe hands. Thank you both for laughing with me and not belittling me, and for accommodating my strange requests: lower my head right down, remind me to breathe, and keep talking — no matter what! Peter and Rose rose to the challenge and tricked my phobia (sorry team I can’t promise it’s been conquered!). For any others who suffer from the same, I can’t recommend this duo highly enough. Peter is an expert, combining professionalism with caring. And Rose is a true star, jumping to the task to spin stories on demand. As an author, what a bonus to learn about her love of picture books, how she relishes reading to her children, how she loves bringing the stories to life with animated voices. How inspiring to learn about her special teacher from primary school who influenced the way she now reads books. These insights were like treasure amongst the madness and I have every confidence Rose could strike the right chord, whatever your interest, leaving you richer for the experience. Well done team, your service is exceptional. And pssst … they’re definitely worthy of five stars: somehow they convinced me to get back in the chair for more of the same after only two weeks!