Joan Morgan ★ 5.0
3/2/2020 services rendered: I am from the US and was part way through a long cruise when I broke off half a tooth while flossing. The ship booked an appointment for me. I had no knowledge of this business. I crossed my fingers for luck hoping they would be competent and treat me okay since I would never be a regular nor could I refer any locals. WOW! From front desk staff to the dental assistant and dentist herself, I was warmly welcomed, professionally and compassionately attended to, and received excellent advice relevant to my circumstances of being in transit. I paid my bill with a credit card and it was forwarded by email. The cost was modest (far less than comparable services in the U.S.) and I received top notch care. I recently asked for the chart note and copy of x-ray to share with my dentist (and submit to travel insurance.) They responded fully within 24 hours and personalized the response by asking how I was doing -- as if I was a regular, valued patient! From start to finish, I had an objectively outstanding experience at Downtown Dental. I'm grateful my ship could make such a terrific referral. If I lived in Auckland, I would trust them to handle all my dental needs, make my family go, and urge friends to try them, too. I am grateful for opportunities to advise others of worthy businesses/individuals with the aid of the internet despite the miles that separate us.
Marie-Claire H ★ 5.0
I always wait a few months before posting a review when I receive medical care, spefically dentistry, as it can take awhile to settle, but in this case, my teeth were fine from the moment I left the clinic. It's been two months now. Roger and his team were phenomenal, saw me quickly, managed to fit me in within my timeframe (which was not ideal, but they were so accomodating), they were efficient getting the work done, upfront with pricing, and all of the work was completed without any pain, during or after. I'm super happy with the treatment I received and this is the first time in my life that I've received dental care that was done right, the first time. Highly recommend Roger and his team at Downtown Dental. I might even be making the trip to Auckland just for this in the future.