Theresa Carolissen ★ 5.0
As a patient requiring ongoing care for overseas dental implants, I was extremely impressed by the professionalism and expertise of Dr. Jackie, a dental surgeon whose skills are unmatched in New Zealand. Dr. Jackie is the only practitioner I’ve encountered in the country who has in-depth knowledge and experience managing and maintaining dental implants sourced from overseas providers. I had encountered complications with one of my implants, including severe pain and gum infection. While Dr. Jackie was overseas at the time of the initial issue, he had successfully tightened my implants in the past. In his absence, another dental surgeon attempted to tighten the implant but struggled with the procedure and charged me $100. Despite a partial refund after expressing my concerns, the issue persisted. Upon Dr. Jackie’s return, he promptly assessed the situation and was able to remove the problematic implant in a matter of minutes—a significant relief given the level of discomfort I had been experiencing. Impressively, he performed this service at no cost, acknowledging the simplicity of the procedure despite the clinical importance of the intervention. Dr. Jackie is a true asset to the field of dental surgery in New Zealand, particularly for patients with complex implant needs.
Stacee-Jaye ★ 5.0
my visit was pain free, the surgeon and nurse were both kind and courteous, they were understanding of my situation and poor oral health, the initial exam was pain free and they even assisted me with an application to WINZ. I was also made to feel comfortable enough to come back and I am so very scared of the dentist. my 2nd visit, be it the extraction of 8 teeth was painless on a scale of 1. 0 - little or no pain, 10 - excruciating pain. the initial treatment is for 12 extractions, which I feel comfortable and confident coming back for. As traumatised as I've experienced in the past, My surgeon Michelle was very fast and sufficient and compassionate, her whole professionalism aligned with my health rights, human rights, and the Treaty of Waitangi principles, and as a representative of your company she sure is an asset. I express my gratitude and appreciation for her work. I will be recommending Smile Dental to my whanau and friends. The 3rd appointment to smile dental was amazing once again. I have being recommending it to alot of my peers and so fourth. I will be recommending it to whanau up north looking forward to my next visits.